English with Jo

This is the preparation material for an English conversation lesson about customer service.  Customer service is providing a service to customers before, during and after a purchase.  It is designed to increase the level of customer satisfaction – that is, the feeling that a product or service has met the customer’s needs and expectation. Many stores have a special desk or area where people can complain if they are not happy about a service.  Good customer service is when a company offers solutions to help a customer get over their bad experience.   read more